Workplace Ethics – Customer Service Workshop
For the first time in American history we have six (6) very different generations working side by side as employees and volunteers.  In the past there were definite rules as to how co-workers were treated.  Not any longer:  Rules today have changed, as a matter of fact, today’s rules are being rewritten every day.

To effectively communicate, design and deliver programs that successfully recruit, engage, and retain  world-class talent, businesses and organizations must fully understand the perspectives, needs and expectations of their employees, volunteers and clients.

Birth years for the six generations are:  Traditionalists - Before 1946; Baby Boomers 1946 - 1964; Generation X 1965 - 1979; Generation Y 1980 2000 (Nesters/ Millennials); Generation Z 1996; Sandwich Generation - between ages 40 - 60 (parents living with children or children living with parents).

What is Bullying?  The accepted definition by many mental-health professionals is physical or verbal aggression that is repeated over a period of time and involves an imbalance of power. It is further characterized by the bully repeatedly using the higher social status they have over the victim to exert power and to hurt the victim.

When the harassment, name calling, gossiping, rumor spreading, threats, or other forms of intimidation expand from being done in person or by phone to the use of emails, chat rooms, blogs, or other social media over the Internet, it is referred to as cyber bullying or online bullying.

Bullying is usually thought of as taking place between children at school. However, it can also occur at work and include behaviors like verbal abuse, sabotaging the victim' s job or work relationship, or misusing authority.

  • What are terms and definitions that are used
  • Is your child being bullied
  • What are the suicide rates
  • How do you identify if your child Is a bully
  • What are the symptom’s and signs that your child or mate are being bullied
  • What are the laws
  • What Is cyber bullying
  • How do you stop it
Managers must develop new programs to attract younger workers and entice older productive workers to stay and grow.

"Workplace Ethics" is a program that can teach your employees and volunteer staff how to service and understand the needs of their co-workers and your clients/customers. It is designed to motivate your staff to become comfortable with change through theory and mock sessions of hands on experience. 

Each participant is involved in class assignments, individual surveys, role-playing and homework assignments.  They will leave the program each day with tangible success oriented information that will contribute to your business / organization success.